Frequently asked questions.

A short-term gym pass for travellers. One pass gives you check-in access to any partner gym across Australia. No memberships, no long-term contracts, no auto-renewals.

Anyone who trains but isn't in one place long enough for a traditional gym membership. Interstate workers, fly-in fly-out workers, business travellers, travelling athletes, students on placement, tourists who want to keep training.

We're launching in Newcastle, NSW in August 2026 with our first partner gym — Gym on King on King Street. We're building the national network partner by partner from there. Sign up to our mailing list to know when your city launches.

No contract, no auto-renewal, no cancellation calls. You pay once for exactly the duration you need. When the pass ends, it ends.

1-day, 3-day, 7-day, and 14-day.

The number is the check-ins you get. Multi-day passes come with a flexible window: 3-day pass = 3 check-ins across 5 days, 7-day = 7 across 10 days, 14-day = 14 across 22 days.

For multi-day passes, your window is longer than your check-in count. That means rest days, weather days, or simply "I'm too tired today" days.

You pick your start date at checkout. The pass activates on that date. The start date cannot be changed after purchase — choose carefully.

The window runs continuously from your chosen start date. But the flexible check-in system means you can skip days within the window whenever you need to rest.

Yes — at the end of your window, whether all check-ins have been used or not.

Every commercial Australian gym is required to screen customers for exercise-relevant health conditions. We use the Adult Pre-Exercise Screening System (APSS) — the industry standard developed jointly by AUSactive, ESSA, and Sports Medicine Australia. Six quick questions plus emergency contact.

No. Once you complete it, it's on file against your email forever. Future purchases skip the check entirely. Email support@travelgym.com.au if any of your health details change.

Yes. Health information is treated as sensitive information under Australian Privacy Principle 3, which requires higher-level protection than regular personal data. It's stored encrypted in Google Cloud Firestore and only shared with the specific gym you check in at, and only when it's safety-relevant. See our Privacy Policy for full detail.

Arrive at any partner gym during their staffed hours. Scan the Travel Gym QR code and enter your unique 6-digit code from your email (phone, printout, whatever) to reception. They'll verify and let you in.

No. The pass can be used at any time during staffed hours.

Full gym floor access — equipment, showers, lockers. Group classes, personal training, and specialty programs (sauna, boxing studios, etc.) may be excluded — each gym's profile page lists exact inclusions.

Yes — that's the whole point of the network. Once we're in multiple cities, one pass covers them all.

No. The code is tied to your email address and is non-transferable. Gyms may ask for photo ID. Sharing your code voids the pass with no refund.

Your pass window is longer than your check-in count for exactly this reason. Use another day within your window or a different partner gym.

All major cards, PayPal, Apple Pay, Google Pay, and Shop Pay via Shopify checkout.

Passes are non-refundable once the start date is locked in. In exceptional circumstances (medical emergency, bereavement) email support@travelgym.com.au and we'll do what we can. Rights under Australian Consumer Law are always honoured.

Founding-member pricing during the pilot. Subscribe to the mailing list to hear about future promotions.

Fill out the enquiry form on our Gym Partner page. We reply within 2 business days with a partnership pack.

No. Partners get paid per check-in, monthly. No setup fees, no minimums, no exclusivity.

No — passes are marketed to short-term travellers, not local members. Travel Gym visitors fill your quiet hours with revenue you wouldn't have captured otherwise.

Name, email, age attestation, emergency contact, and your APSS health screening answers. Plus pass purchases and check-in records. Full detail in our Privacy Policy.

Yes — email privacy@travelgym.com.au. We'll delete your data within 14 days. Note this invalidates any active pass with no refund.